Welcome to Tinc – great to have you with us.
These terms and conditions ("the Conditions") apply when you, as a consumer, access the www.tinc.uk.com website ("the Website") and use our online ordering service.
Before proceeding with your order, please read these Conditions carefully. You will see that they contain some useful advice on how to use our online ordering service. Nothing in these Conditions affects or detracts from, and these Conditions should not be read to affect, your statutory rights under English law. These rights cannot be waived or limited by contract, and you may assert such rights as you wish.
If you do not wish to accept these Conditions, you should not proceed with your order.
1. General Information
1.1. Our mission statement is simple. We endeavour to offer you the opportunity to buy top-quality products in a secure and customer-friendly online environment.
1.2. "We" are Tinc Ltd, our registered address is Appleton House 25 Rectory Road, West Bridgford, Nottingham, Nottinghamshire, United Kingdom, NG2 6BE. Company number 7246220, VAT number 226799072.1.3. You can contact us by email at email@example.com or write to us at Tinc Head Office, Unit 7 Woodland Industrial Estate, Eden Vale Road, Wiltshire, BA13 3QS.
2. Essential Information
2.1. Making a purchase is simple. Just follow these easy steps:-(a) Shop by browsing through our website.(b) Click on the image to access the individual product page where you will be given information on colour options and product description.(c) Place the chosen item(s) into the basket by clicking on the Add to Bag button near the desired product.(d) When you have finished adding your chosen items to your bag, click on the My Bag link shown on the top-right hand side of every page. You can preview your items here. e) To proceed with your purchase, click the View Bag button within the My Bag link and this will take you through to the Bag page. (f) To process your order, simply click the Go To Checkout button on this page and follow the instructions to finalise your purchase. (g) If you wish to resume shopping after viewing the items in your Bag, click on any of the navigation options to return to the shopping pages.
3. Orders and Acceptance
3.1. When you have placed an order with us by pressing the "Confirm Order" button, an email will be sent to you acknowledging your exact order details. All orders are subject to acceptance and availability. Our email is not an order confirmation or acceptance of your order and does not conclude the contract to purchase products from us. We reserve the right to reject any offer to purchase products made by you at any time.
3.2. Order acceptance and the conclusion of the contract between you and us will only take place when we confirm by e-mail to you that your order has been dispatched unless the order has been cancelled in accordance with these Conditions. Acceptance will be complete when we send our order dispatch confirmation e-mail to you. We do not take payment for your product until the order is ready for dispatch to you.
3.3. We reserve the right to withhold any order from dispatch in order to process further security checks. This can delay an order for up to 48 hours. All first orders must be shipped to the registered address of the cardholder that you provide to pay for your product.
4. Pre-Order Items
4.1. Occasionally, we may be waiting for deliveries from our suppliers and may give you the chance to make an advance payment for certain pre-order products to enable you to make an advance purchase. This is to ensure that you receive the product in priority once stock has been delivered to us. Your rights in respect of advance purchase are the same as those for any other purchase on our Website.
4.2. Products received into stock may be pre-allocated to satisfy advance payment pre-orders and customers making advance payments will receive products in priority to customers on the waiting list or customers ordering through this Website for immediate delivery. Please note that we may be unable to deliver selected advance payment products due to supplier problems or quality check issues identified when we receive an order into stock. In such circumstances, we will notify you by e-mail and refund the advance payment to your credit card within 30 days of being advised that the product has become unavailable.
5.1. All prices shown on the Website are shown inclusive of VAT. Prices are subject to change and the total of a customer's order is final. We are not obligated to refund/compensate for missed sale opportunities. Discounts and promotions, if included, should be added by the customer at the time of purchase and cannot be added at a later date by Tinc.
5.2. We are not legally bound to honour any prices where the prices displayed have been displayed in error. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you before dispatch and ask whether you wish to continue with the purchase at the correct price or we may cancel your order, refund you and notify you of such cancellation and refund.
6. Terms of Payment
We currently accept on-line payments with a number of debit/credit cards. The current debit/credit cards we accept include: Visa, MasterCard, American Express, Maestro and PayPal and our acceptance is conditional on subsequent validation of the card transaction with the issuer. You confirm that the credit/debit card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Such checks may include credit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction) and be carried out to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. We may share your personal data with such third parties as are necessary to enable us to do such checks.
We insure each product you purchase during the time it is transit from our premises to you. You will be asked to sign for any product(s) delivered at which point responsibility for your purchased product(s) passes to you.
8. Product Warranties and Availability
8.1. We have taken all prudent steps to present products on the Website as accurately as possible. However, we accept no responsibility for variances in colour or style due to the settings on your computer monitor or mobile device. There may be minor differences between the specifications given for products on the Website and the product that you receive as we do offer products for sale which are not mass produced.
8.2. Whilst every effort is taken to ensure all products offered on our Website are always in stock, occasionally some products will be temporarily out of supply and cannot be restocked. If products that you order are out of stock or subject to a delay, we will try to contact you at the e-mail address you provided when placing your order.
8.3. All products advertised on the Website are for the personal use of consumers only. You must not resell or apply any trade marks to any product that you purchase from the Website and they must not be used for any form of advertising or promotional purpose. We reserve the right to restrict multiple quantities of a product being shipped to one address or customer.
9.1. Postage and packaging charges are as per the charges displayed when you place an order or as shown on the Delivery Information page. Please allow up to 2-7 working days for UK delivery (depending upon your chosen delivery option). Please note that unfortunately we cannot deliver on Sundays, Bank Holidays, Christmas Day, Boxing Day and New Years Day.
9.2. We endeavour to dispatch all orders within 24 hours. However, please allow up to 7 working days for delivery as external factors may cause delays. Your order will be shipped once: (a) payment has been approved; and (b) your delivery/billing address has been verified. Please be aware that any orders placed after 3PM will not be dispatched until, at the earliest, the following day.
9.3. Delivery costs are as stated on ALL orders placed. Returns are charged at cost to the customer unless faulty or the product differs from the advertised product. Products will be delivered via our carrier partner Royal Mail.
9.4. Royal Mail is responsible for the delivery of your order. All orders are provided tracking information which is emailed to you when there is an update. If your order has not arrived, please get in touch and we can track this for you. In the event of Royal Mail stating the order has been delivered, yet it has not been, Tinc can raise a lost parcel claim. We advise checking with neighbours, Safeplaces, and anywhere else inside and outside of your residence before requesting a claim. If Royal Mail respond rejecting and closing the claim, Tinc are not responsible for refund or replacement.
10. Cancellation, Refunds and Return Policy
10.1. You may return unwanted items within 14 days of receiving their order. Items must be within original packaging and remain in the condition it was received in. We are not obligated to honour any return enquiry after this period. Delivery charges to return any unwanted items are non-refundable.
10.2. If there is a fault with your products, you have up to 30 days to claim goods are faulty in order to receive a refund. Please email us (firstname.lastname@example.org) with your order reference number and an image of the fault, and we can provide a refund.
10.3. If there is a fault with your products, you have up to 6 months to claim goods are faulty in order to receive a replacement. We are not responsible for any fault or damage to your items after this period.
10.4. If you have received an incorrect product or are missing an item in your order due to a picking error, please contact us, referencing your order number along with an image of the incorrect item you received. We can organise a re-send of any items missing or incorrect in your order.
10.5. Customers who have purchased Tinc items from another retailer (e.g. John Lewis, Sainsburys, WHSmith etc) are unfortunately not entitled to a refund from us, nor are we responsible for replacing any items you have bought from another retailer unless you have proof that the retailer cannot facilitate this. All Tinc products purchased from another retailer are the responsibility of the seller, and you are recommended to return to the place of purchase to claim a refund or replacement within that retailer's terms and conditions.
10.6. Customers who have received Tinc items as a gift with no proof of purchase are not eligible for a refund or replacement. You must provide an order number or the name of the customer so that we can find details and date of purchase.
10.7. If you need to return goods please choose Royal Mail Second Class service.
11. Returns Policy
11.1. When returning products please do the following: (a) contact us first to obtain a returns number and returns address; and (b) return your product with a note including details of your name, returns number, contact details, order reference number and the reason why you either: (i) wish to return your product or cancel your order; or (ii) the reason why you believe your product is faulty.Doing this assist us in giving you a quicker reply when we receive the product when organising a possible replacement or refund. Your product must be returned unused and, where possible, in the original packaging. Please therefore keep the original packaging until you are certain you wish to keep your product. If you do not retain your original packaging please use similar packaging that will provide similar protection as your product must be received by us "as new" and in a condition for resale.
11.2. Return costs will only be refunded if the product is faulty, or if it differs from the advertised product. We are unable to accept responsibility for any parcels returned to us until we safely receive them. Where the delivery of an order is refused, we reserve the right to deduct from the refund both the original delivery cost plus the cost of returning the goods to us.
We will be delighted to help you place an order over the telephone, advise you on the range of products we offer on the Website and help you with queries about payment. For any additional help in relation to the above please refer to our Website or, alternatively, contact us directly by e-mailing email@example.com
13. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these Conditions if the delay or failure arises from any cause which is beyond our reasonable control. Examples of such delays or failures may include strike action or failure by our delivery companies to deliver your products on time due to exceptional circumstances such as strike action, hazardous weather conditions or accident.
14. Intellectual Property
14.1. We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it including "Tinc" trade mark. Those works are protected by copyright and trade mark laws and treaties around the world. All such rights are reserved.
14.2. You may print off one copy, and may download extracts, of any page(s) from our Website for your personal reference and you may draw the attention of others within your organisation to material posted on our Website.
14.3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
14.4. Our status (and that of any identified contributors) as the authors of material on our Website must always be acknowledged.
14.5. You must not use any part of the materials on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.
14.6. If you print off, copy or download any part of our Website in breach of these Conditions, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
15. Waste Electrical & Electronic Equipment (WEEE) Regulations
UK households dispose of 1.2 million tonnes of electrical and electronic waste every year. This is equivalent to 150,000 double decker buses and could fill Wembley Stadium 6 times over.
To remind you to recycle, all new electrical products are marked with a crossed out wheelie bin symbol. Please note that products bearing this symbol should not be disposed of as municipal waste and need to be kept separate from other waste to avoid potential harmful effects on the environment and human health as the result of harmful substances in Waste Electrical and Electronic equipment (WEEE).
The UK WEEE regulations require that businesses involved in the supply of electrical equipment take an active role in its collection and recycling. So that you can get your old electrical products recycled, Tinc have made provision to take back any old electrical items in your local store when or after you buy a replacement from us. From there they will be returned to our Head Office address and disposed of responsibly.
Please note that we reserve the right to refuse acceptance of any item that may constitute a health and Safety risk to our employees. Also please note that Tinc does not make arrangements for collection of WEEE; if you may struggle to get to a store you can find your nearest recycling centre and helpful tips on recycling at www.recycle-more.co.uk or you can email us at firstname.lastname@example.org and we’ll see what we can do to help.