After placing your order, you will receive a confirmation email with your order number. It may appear in your spam folder, but if it hasn't arrived, have a chat with us using the form in the bottom right corner of our website, and we'll be happy to help!

If you have made your order between 9AM - 5PM (Monday - Friday), then you can call or email on the same day and we will do our best to add any items to your existing order. We aim to get your order packaged and out the door as quickly as possible, which means your order may already be on its way. In this case, you may need to create a new order.

We have multiple delivery options to choose from. These are:

1st Class: 2-6 working days (£4.50)
2nd Class: 4-7 working days (£3.50)

For information please visit delivery information.

Depending on your chosen service, orders take between 2 - 7 working days to arrive, but sometimes can take longer. If you'd like us to investigate, please use the contact form to get in touch.

At this time, we are only able to ship to the United Kingdom. We are currently looking at ways to ship internationally and when we do, the information will be available here.

Unfortunately, products purchased from John Lewis, WHSmith, Sainsbury's or any other retailer that is not Tinc.co.uk cannot be refunded or replaced by us. This is stated in your legal rights as a consumer in the Consumer Rights Act 2015. It is the seller's responsibility to fix, replace, or refund your item if it has broken within the timeframe of their refund policy. 

It is against your consumer rights to be turned away or directed by the seller to the manufacturer (Tinc) and we would strongly advise returning to your place of purchase to receive a solution.

We're very sorry that you are not happy with your order!

If your order is within 14 days of receipt, you can return your order to us and once it's received, we can refund you the total. For more information on missing or damaged goods, please read our returns policy.

If you're looking for an older item but can't see it on our website, then unfortunately, it is out of stock. We aim to keep our stock levels up to date and accurate, and so old or discontinued items are not available.

If you're having problems using our store, please get in touch as soon as possible and a member of the team will be happy to help you!

As a busy online store, we may sometimes change the price or discount options of certain items. We always notify customers of price changes and new lines added to our sale via email marketing or through social media. If you would like more information on purchasing with us, please visit our terms and conditions.

In 2018, we made the decision to close all but one of our stores and spend more time on our online store and partnerships with other companies.

If you still wish to shop Tinc in-store, you can visit our sunny store in Salcombe, or you can find us nationwide in John Lewis, Sainsburys, WHSmith and more!

All of our products, when necessary, have instructions included in the packaging. However, some of our products in other stores may not, and sometimes instructions can get lost! We have a dedicated page for product instructions, but please get in touch if the product you're looking for isn't there.

If we haven't been able to answer your question here, please use the contact form to get in touch.